Terms of service
Last Updated: October 2, 2026
OVERVIEW
Welcome to YASANTI.
These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the YASANTI website, online store, products, services, features, content and related services.
YASANTI is operated by Aura Aromas. Our online store is powered by Shopify, which provides the technology and e-commerce platform that enables us to operate our online store.
Throughout these Terms, the words "YASANTI," "we," "us," and "our" refer to YASANTI and Aura Aromas. The words "you," "your," and "customer" refer to any person accessing or using our website or purchasing our products.
By accessing, browsing, creating an account, placing an order, or otherwise using our website, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy and Return & Refund Policy.
If you do not agree with these Terms, please do not use our website or Services.
These Terms are subject to applicable laws and regulations of India, including applicable consumer protection and e-commerce laws. The Consumer Protection Act, 2019 specifically includes e-commerce within its consumer-protection framework.
SECTION 1 – ELIGIBILITY AND USE OF THE WEBSITE
By using our website, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information you provide is accurate and complete.
- You will use the website only for lawful purposes.
- You will not use the website in a manner that violates applicable laws or these Terms.
- You will not attempt to interfere with the operation or security of the website.
If you are using the Services on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.
SECTION 2 – CUSTOMER ACCOUNT
Certain features of our website may require you to create an account.
When creating or maintaining an account, you agree to provide accurate and current information.
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- Keeping your account information accurate.
- All activity carried out through your account.
- Not sharing your account credentials with unauthorized persons.
If you believe your account has been accessed without authorization, please contact us immediately.
We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.
SECTION 3 – PRODUCT INFORMATION
We make reasonable efforts to ensure that product information displayed on our website is accurate and current.
Product information may include:
- Product name
- Fragrance description
- Fragrance notes
- Product size
- Product type
- Product photographs
- Ingredients or product information where applicable
- Usage information
- Price
- Availability
Actual product appearance, packaging, colour, printing, and presentation may vary slightly from photographs displayed on different screens or devices.
Fragrance perception may also vary between individuals because fragrance preferences and skin chemistry differ from person to person.
Product descriptions and specifications may be updated from time to time.
We reserve the right to discontinue, modify, or update products without prior notice, subject to applicable law and existing confirmed orders.
SECTION 4 – FRAGRANCE USE AND SAFETY
YASANTI fragrances are intended for external use only unless otherwise stated on the product packaging.
Customers should:
- Use the product according to the instructions provided.
- Avoid contact with eyes.
- Do not ingest the product.
- Keep fragrance products away from children.
- Keep products away from heat, flames, sparks, and direct sunlight.
- Stop use if irritation or an adverse reaction occurs.
- Consult a qualified medical professional if you experience a serious reaction.
If you have known allergies or sensitivities, review the product information before use.
YASANTI does not guarantee that a particular fragrance will suit every individual's personal preference or skin chemistry.
SECTION 5 – PRODUCT AVAILABILITY
Products displayed on our website are subject to availability.
We may:
- Limit quantities available for purchase.
- Temporarily remove products from sale.
- Discontinue products.
- Correct product availability information.
- Refuse or cancel an order where a product is unavailable.
If an order cannot be fulfilled because a product is unavailable, we will communicate with the customer and, where applicable, process a refund for the affected amount.
SECTION 6 – ORDERS
Placing an order through our website constitutes a request to purchase the selected products.
After you place an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.
An order may be subject to verification before processing.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in circumstances involving:
- Incorrect product or pricing information.
- Product availability issues.
- Suspected fraudulent transactions.
- Incorrect customer information.
- Duplicate orders.
- Unusual purchasing activity.
- Shipping restrictions.
- Technical errors.
- Violation of these Terms.
If we cancel an order after payment has been received, the applicable amount will be refunded according to the payment method and applicable refund process.
SECTION 7 – ORDER CANCELLATION
Customers may request cancellation of an order within 24 hours of placing the order.
Cancellation requests must be submitted through our customer-support contact details.
Cancellation requests received after 24 hours may not be accepted if the order has already been processed, packed, dispatched, or otherwise entered into fulfilment.
Once an order has been dispatched, it generally cannot be cancelled through the standard cancellation process.
If a cancellation is accepted, the refund will be processed to the original payment method or through the applicable payment provider.
The actual time taken for the refund to appear in your account may depend on your bank or payment provider.
SECTION 8 – PRICES
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time.
The price applicable to your order will generally be the price displayed at the time the order is successfully placed, subject to correction of genuine pricing or technical errors.
Where applicable, taxes and other charges will be displayed during checkout or included as required by applicable law.
Shipping charges, if applicable, may be displayed separately during checkout.
We reserve the right to correct pricing errors.
If an order has been placed using an incorrect price caused by a clear technical or typographical error, we may contact you regarding the correction or cancel the affected order and provide an applicable refund.
SECTION 9 – PAYMENT
We may offer different payment methods through third-party payment providers.
Depending on the payment method selected, payment information may be processed by the applicable payment provider.
You agree that:
- Payment information provided by you is accurate.
- You are authorized to use the selected payment method.
- You will complete payment for your order.
- You will not use fraudulent payment methods.
We do not knowingly accept fraudulent transactions.
Orders may be subject to payment verification and fraud-prevention checks.
SECTION 10 – SHIPPING AND DELIVERY
We ship orders to locations supported by our delivery partners and available at checkout.
Estimated delivery times may vary depending on:
- Delivery location
- Product availability
- Order processing
- Shipping partner
- Weather conditions
- Public holidays
- Remote-area delivery
- Operational disruptions
- Events beyond our reasonable control
Delivery estimates are not guaranteed unless specifically stated otherwise.
Once an order has been handed over to the applicable delivery partner, delivery is subject to the carrier's processes and conditions.
Customers are responsible for providing a complete and accurate delivery address and contact information.
If incorrect information provided by the customer causes a delivery failure, additional shipping charges may apply where permitted.
SECTION 11 – DELIVERY ISSUES
If your order is delayed, damaged, missing, or delivered incorrectly, please contact us as soon as possible.
For damaged or incorrect products, we may request:
- Order number
- Photographs of the package
- Photographs of the product
- Unboxing photographs or video where available
- Delivery information
- Other information reasonably required to investigate the issue
We will review the issue and provide an appropriate resolution according to our Return & Refund Policy and applicable law.
SECTION 12 – RETURNS AND REFUNDS
Our return and refund process is governed by our Return & Refund Policy.
Unless otherwise stated in that policy, eligible return requests must be made within 7 days of delivery.
Because fragrances and personal-care products may be subject to hygiene and safety considerations, certain opened, used, damaged, or otherwise ineligible products may not qualify for return.
Please review our Return & Refund Policy before submitting a return request.
For return and refund assistance:
Email: hello@yasanti.in
Phone: +91 849 598 0160
Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded under applicable law.
SECTION 13 – PRODUCT EXCHANGES
Where exchanges are offered, eligibility will depend on the applicable Return & Refund Policy and product condition.
We may require the original product to be returned before an exchange is processed.
Exchange availability may depend on stock availability.
If the requested replacement product is unavailable, we may provide another resolution permitted under our applicable policy.
SECTION 14 – INTELLECTUAL PROPERTY
All content available through our website may include:
- YASANTI name and branding
- Logos
- Product names
- Product photographs
- Product descriptions
- Graphics
- Website design
- Text
- Videos
- Audio
- Marketing materials
- Product packaging designs
- Original creative materials
Unless otherwise stated, these materials are owned by or licensed to YASANTI/Aura Aromas and are protected by applicable intellectual-property laws.
You may use our website for personal and lawful shopping purposes.
You must not, without prior written permission:
- Copy substantial portions of our website content.
- Reproduce our product photographs for commercial use.
- Reproduce our branding.
- Modify our content for commercial purposes.
- Sell or redistribute our website content.
- Use our trademarks without authorization.
- Represent our products or materials as your own.
All rights not expressly granted to you are reserved.
SECTION 15 – YASANTI TRADEMARKS
The names YASANTI, associated logos, product names, slogans, designs, and other brand elements may constitute trademarks or other protected intellectual property.
You may not use YASANTI trademarks or branding in a way that suggests sponsorship, affiliation, authorization, or ownership without our prior written permission.
Third-party trademarks appearing on our website remain the property of their respective owners.
SECTION 16 – CUSTOMER REVIEWS AND FEEDBACK
Customers may have opportunities to submit:
- Product reviews
- Ratings
- Comments
- Suggestions
- Feedback
- Photographs
- Other content
By submitting content, you confirm that:
- You have the right to submit the content.
- The content is truthful to the best of your knowledge.
- The content does not violate another person's rights.
- The content does not contain unlawful, threatening, abusive, defamatory, obscene, or misleading material.
- The content does not contain malicious software.
By submitting feedback or reviews, you grant YASANTI a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, adapt, and distribute that content in connection with our business, website, marketing, and promotional activities, subject to applicable law.
We may moderate, refuse, edit, or remove content where reasonably necessary, including content that violates these Terms or applicable law.
We do not guarantee that submitted reviews or feedback will be published.
SECTION 17 – THIRD-PARTY SERVICES
Our website may use third-party services to support our business, including:
- Shopify
- Payment providers
- Shipping providers
- Analytics services
- Marketing platforms
- Advertising platforms
- Customer-support services
- Fraud-prevention services
These third-party providers may have their own terms and privacy policies.
Your use of third-party services may be subject to those providers' terms.
SECTION 18 – SHOPIFY
Our online store is hosted on and powered by Shopify.
Shopify provides the technology infrastructure that enables us to operate our online store.
However, purchases made through our website are transactions between you and YASANTI/Aura Aromas.
Shopify is not the seller of YASANTI products and is not responsible for the products purchased directly from YASANTI.
Information relating to Shopify's handling of personal information is described in our Privacy Policy and Shopify's applicable privacy documentation.
SECTION 19 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links may be provided for convenience.
YASANTI does not control third-party websites and is not responsible for their:
- Content
- Privacy practices
- Security
- Availability
- Products
- Services
- Terms
If you access a third-party website, you do so according to that website's terms and policies.
SECTION 20 – PROHIBITED USE
You agree not to use our Services:
- For an unlawful purpose.
- To violate applicable laws.
- To commit fraud.
- To impersonate another person.
- To provide false information.
- To interfere with website functionality.
- To attempt unauthorized access.
- To introduce viruses or malicious code.
- To scrape or extract website content without authorization.
- To interfere with website security.
- To infringe intellectual-property rights.
- To abuse or harass our employees, representatives, customers, or other users.
- To conduct unauthorized commercial activity using our website.
- To use automated systems to interfere with the normal operation of our Services.
- To circumvent security or access controls.
We may restrict or terminate access where we reasonably believe that these Terms have been violated.
SECTION 21 – WEBSITE AVAILABILITY
We make reasonable efforts to keep our website available and functioning.
However, we do not guarantee that the website will always be:
- Available
- Uninterrupted
- Error-free
- Secure
- Free from technical problems
The website may occasionally be unavailable because of:
- Maintenance
- Updates
- Technical problems
- Hosting issues
- Network problems
- Cybersecurity incidents
- Third-party service interruptions
- Events outside our reasonable control
SECTION 22 – ERRORS AND CORRECTIONS
There may occasionally be errors, inaccuracies, or omissions on our website relating to:
- Product descriptions
- Prices
- Discounts
- Promotions
- Shipping charges
- Availability
- Delivery estimates
- Other website information
We reserve the right to correct such errors and update information when identified.
Where legally permitted, we may cancel or modify an order affected by a genuine error and will communicate with the customer where appropriate.
If payment has already been received for a cancelled order, the applicable amount will be refunded.
SECTION 23 – EVENTS BEYOND OUR CONTROL
We are not responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
These circumstances may include:
- Natural disasters
- Floods
- Fires
- Severe weather
- Government restrictions
- Public emergencies
- Transportation disruptions
- Strikes
- Internet or telecommunications failures
- Delivery network disruptions
- Cybersecurity incidents
- Acts of war or terrorism
- Other events beyond our reasonable control
We will take reasonable steps to resume affected Services when possible.
SECTION 24 – DISCLAIMER
To the extent permitted by applicable law, the information available on our website is provided for general information and shopping purposes.
We make reasonable efforts to maintain accurate information but do not guarantee that every piece of website information will always be complete, current, or error-free.
Product suitability may vary between individuals.
Nothing in these Terms excludes warranties, guarantees, consumer rights, or protections that cannot legally be excluded under applicable law.
SECTION 25 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, YASANTI/Aura Aromas will not be responsible for losses that are indirect, incidental, special, or consequential arising from your use of the website or Services.
This limitation does not apply where liability cannot legally be excluded or limited under applicable law.
Nothing in these Terms is intended to remove or restrict statutory consumer rights or remedies available to customers under applicable Indian law.
SECTION 26 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from:
- Your material breach of these Terms;
- Your unlawful use of the Services;
- Your violation of another person's legal rights; or
- Your fraudulent or unauthorized use of the Services.
Nothing in this section limits rights or remedies that cannot legally be limited.
SECTION 27 – TERMINATION OR SUSPENSION
We may suspend or terminate access to the website where reasonably necessary, including where:
- These Terms have been violated.
- Fraudulent activity is suspected.
- Unauthorized activity is detected.
- The website is being misused.
- Required by law or a competent authority.
Termination or suspension will not affect obligations or rights that arose before termination.
Sections relating to intellectual property, payments, liability, applicable law, dispute resolution, privacy, and other provisions that naturally survive termination will continue to apply where appropriate.
SECTION 28 – PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, process, and disclose personal information.
Please review the Privacy Policy before using our Services.
SECTION 29 – CONSUMER RIGHTS
These Terms are intended to operate together with applicable Indian consumer-protection laws.
The Consumer Protection Act, 2019 establishes protections for consumers and expressly covers transactions conducted through electronic means.
The Consumer Protection (E-Commerce) Rules, 2020 also apply to e-commerce retail activities.
Nothing in these Terms is intended to:
- Remove a legal consumer right;
- Prevent a consumer from exercising a statutory remedy;
- Exclude a legal obligation that cannot be excluded; or
- Limit liability where such limitation is prohibited by applicable law.
SECTION 30 – GOVERNING LAW
These Terms shall be governed by the laws applicable in India.
Subject to applicable consumer-protection laws and the jurisdiction of competent authorities and courts, disputes relating to these Terms or transactions with YASANTI shall be subject to the applicable courts having jurisdiction over Pune, Maharashtra, India.
Nothing in this section prevents a consumer from exercising any mandatory statutory right to approach a competent consumer forum, authority, or court.
SECTION 31 – SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue to apply.
SECTION 32 – WAIVER
If we do not immediately enforce a provision of these Terms, that does not mean that we have permanently waived our right to enforce that provision later.
Any waiver must be consistent with applicable law.
SECTION 33 – ENTIRE AGREEMENT
These Terms, together with the policies and documents expressly referenced in them, constitute the terms governing your use of our Services.
These may include:
- Privacy Policy
- Return & Refund Policy
- Shipping Policy
- Other policies displayed on our website
If there is a conflict between these Terms and a specific policy concerning a particular subject, the more specific policy will apply to that subject to the extent permitted by law.
SECTION 34 – CHANGES TO THESE TERMS
We may update these Terms from time to time.
Changes may be made because of:
- Changes to our business;
- Changes to our Services;
- Changes to our products;
- Changes in technology;
- Changes in applicable law;
- Changes in our policies; or
- Operational requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 35 – CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us.
YASANTI
Operated by: Aura Aromas
Email: hello@yasanti.in
Phone: +91 849 598 0160
Business Address:
Aura Aromas
Hinjawadi Road, Hinjawadi, Wakad
Shop No. 3
Pune, Maharashtra – 411001
India
For order-related queries, please include your order number, registered mobile number, and email address so that we can assist you efficiently.
Related Policies
Privacy Policy: Available on the YASANTI website
Return & Refund Policy: 7-day eligible return policy
Order Cancellation: Cancellation requests accepted within 24 hours, subject to order status and applicable law
Last Updated: October 2, 2026
Important: This is website-ready business-policy wording, not a substitute for review by an Indian lawyer. In particular, the exact business address/PIN, legal entity details, GST details (if applicable), and any mandatory e-commerce disclosures should match your actual registrations and Shopify checkout information.