Shipping policy
Last Updated: October 2, 2026
YASANTI, operated by Aura Aromas, is committed to delivering your fragrance orders safely and on time. This Shipping Policy explains our shipping, processing, delivery, and related procedures for orders placed through the YASANTI website.
By placing an order with us, you agree to the terms outlined below.
1. Order Processing
Orders are processed after successful payment confirmation.
- Orders are generally processed within 1–2 business days.
- Orders placed on Sundays or public holidays may be processed on the next business day.
- Once your order is dispatched, you will receive shipping information or tracking details where available.
- Processing time may be longer during sales, new product launches, holidays, or periods of unusually high order volume.
We may contact you if additional information is required to process or deliver your order.
2. Shipping Time
Estimated delivery time within India is generally:
3–7 business days after dispatch.
Delivery times may vary depending on:
- Delivery location
- Courier service availability
- Weather conditions
- Public holidays
- Remote or non-serviceable areas
- Address-related issues
- Courier delays
- Other circumstances outside our reasonable control
Delivery estimates are not guaranteed delivery dates.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The shipping charge may vary depending on:
- Order value
- Delivery location
- Shipping method
- Courier availability
- Promotional offers
If free shipping is offered on selected products or orders, the applicable terms will be displayed on the website or during checkout.
4. Delivery Areas
We currently provide shipping within India, subject to courier service availability at the delivery address.
Some remote, restricted, or non-serviceable locations may not be eligible for delivery.
If a location is found to be non-serviceable after an order is placed, we may contact you to arrange an alternative delivery solution or cancellation, where applicable.
5. Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
You can use the tracking information provided by the applicable courier to check the status of your shipment.
Please allow some time for tracking information to become active after dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check:
- Full name
- House/flat number
- Building or society name
- Street/locality
- City
- State
- PIN code
- Mobile number
YASANTI is not responsible for delivery delays or failed delivery caused by incorrect, incomplete, or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply if the order needs to be shipped again.
7. Failed Delivery Attempts
The courier may make multiple delivery attempts depending on its delivery procedures.
A delivery may fail if:
- The recipient is unavailable
- The address is incorrect or incomplete
- The customer does not respond to the courier
- The PIN code is incorrect
- The location is temporarily inaccessible
- The customer refuses or is unable to accept the package
Customers should respond to courier calls or delivery notifications where necessary to avoid delays.
8. Delayed Shipments
Although we aim to deliver orders within the estimated delivery period, delivery delays may occasionally occur.
Delays may result from:
- Courier operational issues
- Weather conditions
- Natural events
- Public holidays
- High order volumes
- Transportation disruptions
- Address verification
- Remote-area delivery
- Government or regulatory restrictions
- Other events outside our reasonable control
YASANTI is not responsible for delays caused by circumstances outside our reasonable control.
If your order appears significantly delayed, please contact us so that we can assist with checking the shipment status.
9. Damaged Packages
Please inspect your package when you receive it.
If the outer package appears seriously damaged, leaking, opened, or tampered with, please:
- Take photographs or video of the package before opening it, where possible.
- Open the package carefully.
- Take photographs or video of the product and packaging.
- Contact us as soon as possible.
For damaged, leaking, or incorrect products, please contact us at:
Email: hello@yasanti.in
Phone: +91 849 598 0160
Providing photographs, videos, order details, and packaging information may help us investigate the issue more quickly.
10. Wrong or Missing Product
If you receive:
- The wrong product
- An incorrect quantity
- A missing product
- A product different from your order
please contact us as soon as possible after delivery.
Please provide:
- Order number
- Registered mobile number
- Email address
- Photographs of the package
- Photographs of the products received
- Description of the issue
We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.
11. Lost Shipments
If the courier tracking information indicates that a shipment has been lost or the shipment remains undelivered beyond a reasonable period, please contact us.
We may coordinate with the shipping provider to investigate the shipment.
The resolution will depend on the courier investigation and the circumstances of the shipment.
12. Refused Shipments
If a customer refuses delivery without an approved reason, the shipment may be returned to us by the courier.
Any refund or re-shipping arrangement will be handled according to our Return & Refund Policy and the circumstances of the order.
13. Changes to Delivery Address
If you need to change your delivery address, contact us as soon as possible at:
Address changes may only be possible before the order has been dispatched.
Once an order has been handed over to the courier, we cannot guarantee that the delivery address can be changed.
14. Order Cancellation and Shipping
Orders may be cancelled according to our applicable Return & Refund Policy and cancellation rules.
Our store currently provides a 24-hour cancellation period for eligible orders.
Once an order has been processed or dispatched, cancellation may no longer be possible.
For cancellation requests, contact:
Email: hello@yasanti.in
Phone: +91 849 598 0160
15. Returns and Shipping
Returns are subject to our Return & Refund Policy.
If a return is approved, return shipping arrangements and any applicable shipping charges will be handled according to the circumstances of the return and our Return & Refund Policy.
Products returned without prior approval may not be accepted.
16. International Shipping
At present, YASANTI's standard shipping service is intended for deliveries within India.
International shipping may not be available unless specifically offered at checkout or agreed upon separately.
If international shipping becomes available, applicable shipping charges, customs duties, taxes, import charges, and delivery conditions will be communicated separately.
17. Contact Us
If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us.
YASANTI
Operated by Aura Aromas
Email: hello@yasanti.in
Phone: +91 849 598 0160
Business Address:
Aura Aromas
Hinjawadi Road, Hinjawadi, Wakad
Shop No. 3
Pune, Maharashtra – 411001
India
When contacting us about an order, please provide your order number, registered mobile number, and email address so that we can assist you more efficiently.