Refund policy

Last Updated: 2 October 2026

At YASANTI, by Aura Aromas, we want to provide a simple and transparent shopping experience. Please read the following policy before placing your order.

1. Return Period

We offer a 7-day return policy.

You have 7 days from the date of delivery to request a return.

Return requests made after 7 days may not be accepted.

2. Return Eligibility

To be eligible for a return:

  • The product must be unused and unopened.
  • The product must be in the same condition as received.
  • The original box and packaging must be intact.
  • You must provide your order number or proof of purchase.
  • The return must be approved by our team before sending the product back.

Opened or used perfumes are not eligible for return due to hygiene reasons, except in cases of a damaged, defective, or incorrect product.

3. How to Request a Return

To request a return, contact us within 7 days of delivery:

Email: hello@yasanti.in
Phone: +91 8495980160

Please provide:

  • Order number
  • Customer name
  • Reason for return
  • Photos/videos of the product and packaging, where required

Please do not send the product back without receiving return instructions from us.

4. Damaged or Defective Products

Please inspect your order immediately after delivery.

If your product arrives damaged, leaking, broken, defective, or incorrect, contact us as soon as possible with:

  • Order number
  • Photos of the package
  • Photos/videos of the product
  • Shipping label photo

After verification, we may provide a replacement or refund, depending on the situation.

5. Wrong Product Received

If you receive a product different from the product ordered, please contact us at hello@yasanti.in.

After verification, we will provide instructions for returning the incorrect product and arrange an appropriate resolution.

6. Non-Returnable Products

The following products are not eligible for return:

  • Opened or used perfumes
  • Sprayed or tested perfumes
  • Customized or personalized perfumes
  • Products damaged after delivery due to improper handling
  • Products without original packaging
  • Products returned without prior approval
  • Gift cards
  • Products specifically marked as non-returnable

7. Customized Perfumes

Customized or personalized perfumes are made according to the customer's requirements and therefore cannot be returned or exchanged due to a change of preference.

If a customized product is damaged, defective, or does not match the confirmed order details, please contact us for assistance.

8. Return Shipping

For an approved return, we will provide the necessary return instructions.

For products confirmed as damaged, defective, or incorrectly delivered, return arrangements may be handled by us.

For other eligible returns, applicable return shipping charges may be the customer's responsibility.

9. Product Inspection

All returned products will be inspected after we receive them.

A return may be rejected if:

  • The perfume has been opened or used.
  • The original packaging is missing.
  • The product shows signs of use or damage caused after delivery.
  • The returned product does not match the original order.
  • The return was not approved beforehand.

10. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method within 10 business days.

The time required for the amount to appear in your account may vary depending on your bank or payment provider.

11. Refund for Damaged or Incorrect Orders

If we confirm that an order was delivered damaged, defective, or incorrectly, we may provide:

  • A replacement, subject to availability; or
  • A refund to the original payment method.

12. Refund Delays

If your refund has been approved but has not been received, please first check with your bank or payment provider.

If more than 15 business days have passed after refund approval, contact us:

Email: hello@yasanti.in
Phone: +91 8495980160

13. Exchanges

We do not offer exchanges for opened/used perfumes or simply because you do not prefer the fragrance.

If you receive a damaged, defective, or incorrect product, contact us before sending the product back.

14. Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided the order has not already been dispatched.

After 24 hours, cancellation may not be possible if the order has entered processing or has already been shipped.

To request cancellation, contact:

Email: hello@yasanti.in
Phone: +91 8495980160

15. Incorrect Delivery Information

Customers are responsible for providing a correct and complete delivery address and contact details.

If an order cannot be delivered or is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

16. COD Orders

For Cash on Delivery orders, please accept the shipment only if you intend to receive the order.

Refusing a COD shipment does not automatically qualify for a refund. Refund eligibility will be determined according to this policy and the order status.

17. Contact Us

For any return, refund, replacement, cancellation, or order-related query:

YASANTI
By Aura Aromas

Email: hello@yasanti.in
Phone: +91 8495980160

Please keep your order number ready when contacting us.